Return Policy

At Anna's Modehaus, we offer a 30-day return policy. This means you have 30 days from the date of receiving your order to request a return.

To be eligible for a return, the item must be in the same condition that you received it: unworn, unused, with tags attached, and in its original packaging. Proof of purchase is also required.

To initiate a return, please contact us at: support@annamodehaus.com

Once your return request has been approved, you will receive further instructions on how and where to send your package. Items returned without prior authorization will not be accepted.

Return Conditions

• Items must be unworn and unused.
• Items must have all original tags attached.
• Items must be returned in their original packaging.
• Proof of purchase is required.
• Returns must be approved by our customer support team before being sent back.
• return shipping costs are the responsibility of the customer.

Damages and Issues

Please inspect your order immediately upon delivery.

Contact us right away at support@annamodehaus.com if:

• The item arrived damaged.
• The item is defective.
• You received the wrong item.

We will evaluate the issue and provide an appropriate solution as quickly as possible.

Non-Returnable Items

Certain items cannot be returned, including:

• Personalized or custom-made products.
• Personal care and hygiene products that have been opened or used.
• Perishable goods.
• Hazardous materials, flammable liquids, or gases.

If you are unsure whether your item is eligible for return, please contact us at support@annamodehaus.com.

Exchanges

The fastest way to receive a different item is to return the current item. Once your return has been approved, you may place a new order for the desired product.

European Union – 14-Day Cooling-Off Period

If your order is being shipped within the European Union, you have the legal right to cancel or return your order within 14 days without providing a reason.

The item must be unworn, unused, with tags attached, and in its original packaging. Proof of purchase is required.

Refunds

Once we have received and inspected your return, we will notify you whether your refund has been approved.

If approved, your refund will be processed within 10 business days to your original payment method.

Please note that your bank or credit card provider may require additional processing time before the refund appears in your account.

If you have not received your refund within 15 business days after approval, please contact us at support@annasmodehaus.com.

Contact

If you have any questions regarding returns, exchanges, or refunds, please feel free to contact us.

Anna's Modehaus
Email: support@annasmodehaus.com