FAQ

Frequently Asked Questions

How long does shipping take?

We process orders within 1–3 business days. Once your order has been shipped, you will receive a tracking number that allows you to track your package.

Can I track my order?

Yes. Once your order has been shipped, you will receive an email with a tracking link that allows you to follow the status of your order. 

What are the shipping costs?

We offer free shipping on all orders. 

Can I return my order?

Yes. You may return your order within 30 days of receiving it. The item must be returned unused, undamaged, and in its original condition.

When will I receive my refund? 

Once we have received and inspected your return, your refund will be processed within a few business days via the original payment method.

How do I choose the right size?

Each product includes a size guide to help you choose the correct size. If you're unsure, feel free to contact us for personal assistance.

 Which payment methods do you accept?

We accept Visa, Mastercard, American Express, PayPal, and other secure payment methods.

How can I contact Anna's Modehaus?

You can contact us through our contact page or by sending an email to support@annamodehaus.com.

We aim to respond within 24 hours.

Are my payment details secure?

Yes. All payments are processed through secure payment providers. Your information is encrypted and handled confidentially. 

Can I modify or cancel my order?

If your order has not yet been processed, we may be able to modify or cancel it. Please contact us as soon as possible.