Privacy Policy



Last Updated: 2026

This Privacy Policy describes how Anna's Modehaus ("we", "us", or "our") collects, uses, and protects personal information when you visit our website, use our services, make a purchase, or contact us.

The terms "you" and "your" refer to the user of our website, including customers, visitors, and other individuals whose personal information we process.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or other operational reasons. The most current version will always be posted on our website.

Personal Information We Collect

The personal information we collect depends on how you interact with our website and services.

Information You Provide Directly to Us

  • Name
  • Address information
  • Phone number
  • Email address
  • Billing and shipping information
  • Order information
  • Account information
  • Information provided when contacting our customer support team

Information Collected Automatically

When you visit our website, we may automatically collect certain information through cookies, pixels, and similar technologies, including:

  • IP address
  • Browser information
  • Device information
  • Website usage data
  • Information about your interactions with our website and advertisements

Information from Third Parties

We may receive information from third-party service providers that help us operate our business, including:

  • Shopify
  • Payment processors
  • Shipping partners
  • Marketing and advertising partners
  • IT and analytics providers

How We Use Your Personal Information

Providing Products and Services

We use your personal information to process orders, handle payments, ship products, process returns, and provide customer support.

Marketing and Communications

We may use your personal information to inform you about new collections, promotions, special offers, and updates from Anna's Modehaus. You may unsubscribe from marketing communications at any time.

Security and Fraud Prevention

We use personal information to detect and prevent fraud, abuse, unauthorized access, and other unlawful activities.

Improving Our Services

We use information to analyze, improve, and optimize our website, products, customer service, and overall user experience.

Cookies

We use cookies and similar technologies to ensure our website functions properly, remember your preferences, collect statistics, and improve our services.

You may manage or disable cookies through your browser settings. Please note that certain features of our website may not function properly if cookies are disabled.

For more information about Shopify cookies, please refer to Shopify's Cookie Policy.

How We Share Personal Information

We only share personal information when necessary for our services, legal obligations, or business operations.

We may share personal information with:

  • Service providers such as payment processors, shipping partners, and IT providers
  • Marketing and advertising partners
  • Shopify and other platforms that support our online store
  • Government authorities when required by law

We do not sell sensitive personal information without your consent.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or operations of those external websites.

Children's Data

Our services are not intended for children. We do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us so that we can delete such information.

Security and Data Retention

We implement appropriate technical and organizational measures to protect personal information. However, no method of data transmission or storage is completely secure.

We retain personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our policies.

Your Rights

Depending on your location and applicable laws, you may have the following rights:

  • Right to access your personal information
  • Right to correct inaccurate information
  • Right to delete personal information
  • Right to restrict processing
  • Right to data portability
  • Right to object to processing
  • Right to withdraw consent
  • Right to lodge a complaint with a supervisory authority

You may exercise these rights by contacting us using the details below.

Complaints

If you have concerns about how we process your personal information, please contact us. We will make every effort to address your complaint fairly and promptly.

Residents of the European Economic Area may also submit a complaint to their local data protection authority.

International Processing

We may process personal information outside the country in which you reside. Where personal information is transferred outside the European Economic Area, we will implement appropriate safeguards as required by applicable law.

Contact

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Anna's Modehaus
Vienna, Austria
Email: support@annamodehaus.com

For the purposes of applicable data protection laws, we are the data controller of your personal information unless otherwise stated.